Frequently Asked Questions

Below FAQ are some common concerns of our customers if you have additional questions, please submit your question.

Once your order is processed you will receive your tracking number via email allow 24 hours for tracking to update.

Bodysuits and accessories

If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

Please contact the shipping provider. If you require additional assistance to locate your order please email customerservice@shopshayb.com and our representative will be happy to assist you.

Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at customerservice@shopshayb.com

Please review our return policy page for details on how to easily process your return.

In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. Please note, we are not responsible for damages that occur after wearing or washing the item.

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